Support/Training

Here you will find support information for Yuja, Canvas, iLearn, Zoom, Library resources, and Bear Help.

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Request Support

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Request Support

Do you have questions about building or modifying your class, or about changing the format of your class? The Exploration Center of Innovative Teaching and Engagement (XCITE) is here to help. Additionally, if you would like assistance with any of our technology offerings, the Library, or anything related to instruction you are in the right place. Select the button below to find support.

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Webinars & Workshops

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Webinars & Workshops

Find out about XCITE’s in-person and streaming webinars and workshops. You can learn about teaching and learning tools and our new LMS, Canvas. To view recordings of past webinars, click on the Training Library in the dashboard.

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Training Library

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Training Library

The Training Library contains our past XCITE webinars, seminars, and trainings. Watch recordings of online training offerings or enroll to take one of our previous TAS courses.

 

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ITS Remote Resources

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ITS Remote Resources

ITS offers a variety of resources to assist you with you online teaching needs. Select the button below to learn more about ITS Remote Resources.

 
Recent Topics
  • Where can I find past XCITE webinars and courses?

    Click on the Support/Training tab and scroll to the Training Library section.

  • How do I use closed captioning in Yuja?

    Log in to Yuja at ucr.yuja.com and locate your video. Mouse hover over the video and select More. Within the list of menu options select Accessibility. Select either Auto Caption or Human Caption and follow the prompts.

  • Looking to maximize online exam security?

    Discover how to use two layers of security to protect honesty and foster an environment of academic integrity to produce more secure exam outcomes.

    Click here to learn more.

  • Can I use Slack to share videos?

    Yes you can share files through Slack. Please read the documentation here.

  • Where can I find Gradescope?

    You can add Gradescope to both eLearn and iLearn courses.

    eLearn: Go to course Settings/Navigation and enable it from the list of options.

    iLearn: Please review the instructions for enabling Gradescope in iLearn here

  • How do I add a recorded lecture into my course from within YuJa?

    Once your video is added to YuJa, you can choose the "More" option from the video thumbnail menu and select "Links" to grab the link or embed code to provide to students through a course. NOTE: you may want to adjust the link "Security Settings." You can also use the "YuJa Media Chooser" integration to deploy videos to course Pages, Modules, or Content Areas from within a course. See these resources for using the YuJa Media Chooser in eLearn (Canvas) and using the YuJa Media Chooser in iLearn (Blackboard).

  • How do I connect to my Google Drive in Canvas as an Instructor?

    The Google Drive web service allows you to integrate Canvas with your Google Drive account. All users can authorize their Google Drive accounts for access to Google collaborations and assignment uploads. More instructions can be found here

  • How can I filter my view of the eLearn (Canvas) Gradebook by section or make Announcements or Assignments by section?

    You can use the Canvas "Groups" functionality for section designations and then you can filter the Gradebook by "Group:" 
    filter_by_student_group.jpg

    You can also administer Assignments by Group, or make Announcements to specific Groups from within the lecture section of the course.

  • What do I do if students created a recording for a proctoring session but failed to "start an exam"?

    Contact XCITE-help@ucr.edu and someone on the XCITE team will access the students' accounts to relocate the videos to your YuJa

  • How do I integrate Yuja with Canvas?

    Media uploaded or imported to the Yuja cloud can be shared directly through Canvas. This makes it simple for instructors to add video content into multiple areas within Canvas. Click here to learn more.

Request Support

 

Request Support

For more support:

Pedagogical questions

The Exploration Center for Innovative Teaching and Engagement (XCITE) is available to help you adapt your finals into different formats and to begin your spring quarter online. For assistance, fill out the support form.

YuJa Support

If you have questions or are experiencing trouble with this service, you can contact YuJa support directly by calling 1-888-257-2278, tweeting @yujanow, or email support@yuja.com.

Support is provided through the following channels:

Canvas (eLearn) Support

If you have questions or need support for Canvas, support is provided through the following Channels:

iLearn Support
If you have questions or are experiencing trouble with this service, support is provided through the following channels:

24/7 Technical Assistance Zoom Support
If you have questions or are experiencing trouble with this service, you can contact Zoom support directly by clicking on Help Center in Zoom app menu.
Support is provided through the following channels:

Library Resources
For assistance with creating and adding e-reserves to iLearn, please contact Reserves
For assistance adding other library resources to your iLearn course, please contact the librarian for your department

Need something else?
Submit a Help Ticket related to online teaching (ITS Service Link)
BearHelp email: BearHelp@ucr.edu

 

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Webinars & Workshops

 

Upcoming Webinars/Workshops

YuJa Orientation - Canvas Cloud Storage

YuJa is the unlimited cloud storage platform for Canvas where you can store videos, documents, powerpoints, PDFs, and more.

Join us for an overview of best practices and usage for YuJa in Canvas.

Thursday, December 2, 2021 from 11:00 am-12:00 pm

Register: https://ucr.zoom.us/meeting/register/tJIqfu6uqD0pEtSvn47ajylqchT-rrnLitIg 


Getting Started with Poll Everywhere

Poll Everywhere helps you engage with students by getting creative with polling. See how you can use this tool in your online or in-person course.

Join XCITE on Tuesday, November 30 from 3pm-4pm PT for a webinar on "Getting Started with Poll Everywhere."

Please register in advance: https://ucr.zoom.us/meeting/register/tJAqf-2rrjsuG9B3HXyxw27ydlWKoh6ilv-0

After registering, you'll receive a confirmation email containing details for how to join the meeting.

Submit your questions in advance, and upvote or downvote questions submitted by others.

The recording will be posted.

For more information contact xcite-help@ucr.edu


Introduction to Gradescope Webinar

Deliver and grade in-person assessments with the Gradescope tool.

Join XCITE for an online workshop and learn how instructors use Gradescope. The workshop will offer guidance on delivery and grading of in-person assessments(handwritten exams) that include multiple choice answer sheets or free response questions. We will also cover the instructor workflow of using Gradescope integrated with Canvas.

In this workshop you will learn how to:

  • Use Gradescope to deliver and grade handwritten, free response assessments
  • Use Gradescope Bubble Sheets for multiple choice exams
  • Save time with AI-assisted grading and answer grouping
  • Make rubric changes as you grade - changes apply to previously graded work to maintain consistency
  • Write each comment only once - apply previously used comments with a click
  • Use 'assignment analytics' to gain insight into student learning
  • Take advantage of the Canvas integration

Join us Monday, November 29 from 3pm-4pm PT

Register and reserve your spot here: https://ucr.zoom.us/meeting/register/tJEsduChpzwsHNL5eHLw0xo80MY3S6WJN2db 

Instructors are welcome to invite their TAs and grading staff.

Recording of the session will be shared with all registrants. Please feel free to register even if you can't make it to the live session.

For more information contact xcite-help@ucr.edu


Canvas Orientations and Pop Sessions in Preparation for Winter 2022
Canvas Orientation Sessions

These sessions will provide general overviews to help with getting started using Canvas. 2:00 - 3:00 pm on Tuesday, November 16 and Wednesday, December 1.

Register once to receive details via email on how to join either session.

December’s Virtual Canvas "Pop Sessions" Drop-in Hours

December virtual drop-in hours for Canvas support are scheduled on Monday and Thursday from 2:00 – 3:00 pm for a total of 5 occurrences, beginning on Monday, November 29 - Monday, December 13.

These sessions are for beginners and instructors can bring their questions for help with troubleshooting.

Register once to receive details via email on how to join any of these  sessions.

December’s In-Person Canvas "Pop Sessions" Drop-in Hours

In-person drop-in hours for Canvas support are scheduled daily from 12 -1 pm over the week beginning Monday, November 29 – Friday, December 3 in the XCITE Commons, located in Rivera A0101A. 

Bring your laptop or we’ll provide one for you to use to receive hands-on support in getting started using Canvas.

Please register.

January’s Virtual Canvas "Pop Sessions" Drop-in Hours

January virtual drop-in hours for Canvas support are scheduled on Monday and Thursday from 11 am -12 pm for a total of 5 occurrences, beginning on Monday, January 3 - Monday, January 17.
 
These sessions are for beginners, and instructors can bring their questions for help with troubleshooting.

Register once to receive details via email on how to join any of these sessions.

January’s In-Person Canvas "Pop Sessions" Drop-in Hours

In-person drop-in hours for Canvas support are scheduled daily from 2-3pm over the week beginning Monday, January 3 – Friday, January 7 in the XCITE Commons, located in Rivera A0101A.
 
Bring your laptop or we’ll provide one for you to use to receive hands-on support in getting started using Canvas.

Please register.

Migration Support

XCITE offers live Zoom Canvas migration support for: Moving iLearn content to Canvas, transferring YuJa videos, and adding Google apps on:

  • Tuesday and Thursdays from 3pm-5pm
  • Wednesdays from 9am-11am, 
  • Fridays 9am-11am, and 4-5pm 

https://ucr.zoom.us/my/canvas.support/ 
 
You can also book via Calendly to set up a 1:1 meeting for Canvas migration support.
https://calendly.com/isabelxcite/canvas-migration-support


Transforming Teaching Faculty Learning Program Professional Learning Opportunity

UCR is hosting a Faculty Learning Program for the 2021-2022 academic year. This program (originally hosted by UC Berkeley) brings together faculty at UCR to learn about the science of teaching and learning, improve their instructional practice, and build relationships and understanding of one another’s teaching and learning contexts in order to better align teaching practices to improve undergraduate student outcomes.

Program dates:

  • In-person kick-off workshop: September 22, 8:30 am - 4:30 pm hosted on campus.
  • Part 1: Fall 2021: 7 to-be-scheduled synchronous online sessions (learning)
  • Part 2: Winter 2022: 4-5 to-be-scheduled synchronous online sessions (practice & observation)

In this program, you will:

  • Build your education expertise
  • Develop your teaching practice to support student learning in lecture courses
  • Redesign your lectures to apply what you learn and integrate new approaches to teaching
  • Experience online technologies to develop your instructional practice & support student learning
  • Give and receive feedback on teaching practice

Seeking participants from any department:

  • First-year faculty members who may be new to teaching
  • Returning faculty who wish to revise their instruction to incorporate more active learning
  • You may attend just the workshop if you choose, limited space may be available for the complete FLP experience.

UCR Program Facilitators:

  • Matt Casselman, Assistant Professor of Teaching in Chemistry, UCR
  • Annie S. Ditta, Assistant Professor of Teaching in Psychology, UCR

Deadline to reserve a spot: Please contact Annie Ditta (annied@ucr.edu) or Matt Casselman (mattc@ucr.edu) ASAP

Tools Training

Poll Everywhere

Get started making your own polls

  • Title: Poll Everywhere - Getting Started
    Dates: Aug 4, 18, Sept 1, 15, 29, Oct 13, 27, Nov 10, 24, Dec 8
  •  Title: Poll Everywhere - Large Teams
    Dates: Aug 4, 18, Sept 1, 15, 29, Oct 13, 27, Nov 10, 24, Dec 8

Poll Everywhere Webinar Slots can be reserved/scheduled here: https://www.polleverywhere.com/webinars Vendor sponsored


Zoom

Keep up with Zoom for remote live sessions

  • Title: Zoom Administrator, Basic
    Date: 8/4/2021

Zoom webinars slots can be reserved/scheduled here: https://support.zoom.us/hc/en-us/articles/360029527911 Vendor sponsored


YuJa

This is our go-to media storage tool. Save your media to YuJa!

Yuja webinars and links are provided on Teaching@UCR at this link: https://teaching.ucr.edu/yuja-training-webinars

Teaching@UCR has info on how to incorporate Yuja into Canvas. Specific info can be found here: https://support.yuja.com/hc/en-us/articles/360050434013-Using-the-Media-Chooser-for-Canvas


Turnitin

Plagiarism detection tool – can be used on Canvas or iLearn. Turnitin has many on-demand recorded sessions which can be accessed here: https://www.turnitin.com/regions/apac/webinars

Teaching@UCR does have info on Turnitin, and provides this link: https://help.turnitin.com/integrity/instructor/canvas.htm

 

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Training Library

The Art and Science of Student Engagement
TASSE Student Engagement

 

The Art and Science of Student Engagement (TAS-sie) was a collaborative effort between UCR main campus and UCR Extension. This six-week seminar was offered April 19 - June 03, 2021, and was targeted for UCR and UCR Extension Faculty, TA's, and instructors.

You can still explore TASSE as an online self-paced Canvas course.

The Art and Science of Student Engagement seminar explores concepts and best practices to engage your students. The seminar consists of short videos, research articles and activities to apply concepts to your course. Topics include:

  • Preparing Your Students to Engage
  • The Pedagogy and Technology of Synchronous Engagement
  • Diversity, Equity, and Inclusion
  • Engaging Your Students in Academic Research
  • Engaging Students in Academic Integrity Practices
  • Restore, Evolve, Transform: Preparing for What Comes Next

ENROLL

 

Email Contact

Cheryl Diermyer, XCITE Senior Instructional Designer


Recordings of Webinars
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Proctor Training
Contact Info

ITS Remote Resources

 
UC Riverside Resources for Working Remotely
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