XCITE Center for Teaching and Learning

Frequently Asked Questions

Common questions about A-Team services and accessibility support.

• How do I request support from the A-Team?

  You can request support by filling out our Asana Intake Form. Once submitted, our student team will review your request and add it to our queue. We prioritize requests based on the start date of the term and the severity of accessibility issues.

  Request A-Team Support Form

• Do I need to give the A-Team access to my Canvas course?

  Yes. To perform a full course review or fix content inline, we will need to grant access to your Canvas shell. If you are uncomfortable granting access, we can provide a consultation to walk you through the fixes yourself, though this will require more of your time.

  Request A-Team Support

• How long does a typical remediation project take?

  Remediation processes vary based on courses and may require the Faculty member to verify the edits.

• What is UDOIT and how does it help?

  UDOIT (Universal Design Online Content Inspection Tool) is a cloud-based scanner integrated into Canvas. It scans your course content for common accessibility errors (like missing alt text or poor color contrast) and allows you to fix many of them directly within the tool interface. We offer workshops on how to use it effectively.

• Do you accept Walk-Ins?

  Yes, the A-team is available in the XCITE Commons on the first floor of the Rivera Library.

• Where can I learn more about digital accessibility requirements?

  For campus-specific guidelines and support, the UCR Information Technology Solutions (ITS) provides comprehensive resources:

  • UCR Digital Accessibility Website